Refund policy

Return & Refund Policy

We take pride in the quality of our products and want you to be completely satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

Food Items

Due to the nature of some of our products being food items, we are unable to accept returns or exchanges once an order has been delivered. This policy is in place to ensure product safety, quality, and compliance with food-handling standards.

Damaged or Defective Items

If your order arrives completely damaged, we’re here to help.

To be eligible for a refund or replacement:

• The item must have arrived damaged during shipping

• You must contact us within 48 hours of delivery

• Clear photos and/or videos of the damaged item and packaging are required as part of your refund request

Once documentation is reviewed and approved, we will issue a refund or replacement.

Non-Refundable Situations

Refunds will not be issued for:

• Opened or partially used products

• Damage caused after delivery
  

• Orders placed incorrectly or buyer’s remorse

How to Request a Refund

To submit a refund request, please contact us at birds@getflockin.com and include:

• Your order number

• Photos and/or videos clearly showing the damage

• A brief description of the issue

We aim to review all requests within 2–3 business days.

Shipping Issues

If a package is marked as delivered but cannot be located, please check with the carrier and your local delivery area. We are not responsible for lost or stolen packages once marked as delivered.